Privacy Policy

Last updated: 13th May 2026

Bengo Health Ltd, trading as Consilium Clinic (“we”, “us”, “our”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or enquire about our services.

1. WHO WE ARE

This website is operated by:

Bengo Health Ltd
Trading as Consilium Clinic

Clinical address:
25 Harley Street
London
W1G 9QW

Email: info@consiliumclinic.co.uk

For the purposes of UK data protection law, Bengo Health Ltd is the data controller of your personal information.

2. THE INFORMATION WE COLLECT

We may collect and process the following types of personal data:

Information you provide directly

This may include:

your name
email address
telephone number
date of birth
appointment preferences
information you provide through enquiry forms
information shared by email or telephone
any other details you choose to provide

Special category health data

If you contact us about fertility treatment or clinical services, you may choose to provide health-related information.

This may include:

fertility history
reproductive health information
medical or surgical history
treatment enquiries
health concerns

Health information is classified as special category personal data and receives additional legal protection.

Website usage data

We may automatically collect technical information including:

IP address
browser type
operating system
pages visited
time spent on pages
referral source
device type

This helps us improve website performance and user experience.

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Please see our Cookie Policy for further details.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

respond to enquiries
arrange appointments
communicate with you about consultations
provide information about services you request
manage website functionality
improve website performance
maintain security
comply with legal and regulatory obligations
manage complaints or queries

We will only use your personal information where we have a lawful basis to do so.

4. OUR LEGAL BASIS FOR PROCESSING

Under UK data protection law, we rely on the following lawful bases:

Legitimate interests

For example:

responding to enquiries
improving website functionality
maintaining website security
business administration

Contract

Where processing is necessary to:

arrange consultations
manage appointments
provide requested services

Consent

Where you have given clear permission, such as:

optional marketing communications
certain website cookie preferences

You may withdraw consent at any time.

Legal obligation

Where required to comply with legal or regulatory responsibilities.

Special category health data

Where health information is processed, we rely on additional lawful conditions including:

provision of healthcare services
medical diagnosis
healthcare management
explicit consent where appropriate

5. SHARING YOUR INFORMATION

We may share information where necessary with trusted third parties, including:

clinical team members
administrative staff
laboratory partners
regulated healthcare providers
IT service providers
website hosting providers
payment service providers
legal or regulatory authorities where required

All third parties are expected to handle personal information securely and lawfully.

We do not sell personal data.

6. INTERNATIONAL DATA TRANSFERS

Some website service providers or technology platforms may process data outside the UK.

Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. DATA SECURITY

We take appropriate technical and organisational measures to protect personal information from:

unauthorised access
accidental loss
misuse
disclosure
destruction
alteration

However, no internet transmission can be guaranteed completely secure.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on:

the nature of your enquiry
clinical requirements
legal obligations
regulatory record-keeping requirements

Clinical records are retained in accordance with applicable healthcare regulations.

9. YOUR RIGHTS

Under UK data protection law, you may have the right to:

access your personal information
request correction of inaccurate information
request deletion (where applicable)
restrict processing
object to processing
request data portability
withdraw consent
complain to the Information Commissioner’s Office (ICO)

Some rights may be limited where legal or clinical obligations apply.

10. MARKETING COMMUNICATIONS

We will only send marketing communications where lawful to do so.

You can opt out of marketing communications at any time by:

clicking unsubscribe links
contacting us directly

Service-related communications may still be necessary.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Please review their privacy policies separately.

12. CHILDREN’S PRIVACY

This website is not intended for children.

We do not knowingly collect personal information from children through this website.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

14. CONTACT US

If you have questions about this Privacy Policy or how your data is handled, please contact:

Bengo Health Ltd trading as Consilium Clinic
25 Harley Street
London
W1G 9QW

Email: info@consiliumclinic.co.uk

15. COMPLAINTS

If you are unhappy with how your personal information has been handled, please contact us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office